Terms & Conditions

Seller

Matadee Traders

• You must be at least 18 years old and able to enter a contract under the Indian Contract Act, 1872. If you are under 18, you may use the site only with the involvement of a parent or lawful guardian.
• You are responsible for the accuracy of what you enter — particularly the delivery address and phone number, since we cannot deliver to an address that does not exist.
• Keep your password to yourself. Activity through your account is treated as yours. Tell us at once if you believe someone else has access to it.
• We may suspend or close an account that is used for fraud, for abuse of our refund or coupon terms, or in breach of these terms.

• We sell makhana, seeds and related food products. All products are of Indian origin unless the product page states otherwise.
• Photographs are indicative. Natural food products vary in size, shade and appearance between batches, and a minor difference from the image is not a defect.
• Nutrition information, ingredients, weights and shelf life are shown on the product page and on the pack, in line with the Food Safety and Standards Act, 2006 and the Legal Metrology (Packaged Commodities) Rules, 2011.
• Store the product as stated on the pack. We are not responsible for spoilage caused by storage after delivery.

• All prices are in Indian Rupees and are exclusive of GST, which is charged on the value of the goods after any discount, and added to your total at checkout. Any struck-through price is the maximum retail price of that pack; the amount you pay is the total shown at checkout, GST included.
• The total is calculated on our server from current prices at the moment you place the order. Nothing about the amount is taken from your browser, so a price displayed on a stale page is not binding.
• We accept UPI, credit and debit cards, net banking and wallets through our payment gateway, and cash on delivery where it is offered. Card and UPI credentials are entered on the gateway and never reach us.
• A tax invoice is issued for every order and can be downloaded from your order history.
• Obvious pricing errors do not bind us. If a product is listed at a clearly incorrect price we will tell you before dispatch and give you the choice of confirming at the correct price or cancelling for a full refund.

Your order is an offer to buy. A contract comes into existence only when we confirm the order — that is, when you receive the order confirmation email from us. Until then we may decline the order, for example where the item is out of stock, where the delivery address is outside our service area, or where we suspect fraud. Where you have already paid for an order we decline, we refund it in full.

• A coupon is valid only for the period, minimum order value and conditions stated for it, and is checked again when the order is placed. A coupon that expires or is withdrawn between adding it to your basket and paying will not apply.
• One coupon per order unless stated otherwise. Coupons have no cash value and cannot be exchanged for one.
• We may withdraw or change an offer at any time before an order is placed.

Delivery timelines and charges are set out in our Shipping & Delivery Policy. When you may cancel, what can be returned and how quickly money is returned are set out in our Refund & Cancellation Policy. Both form part of these terms.

• You may review a product from your account. Reviews are moderated and we remove content that is unlawful, abusive, misleading, or that impersonates someone else.
• One review per product per account, so that no single account can weight a rating.
• By posting a review you grant us a non-exclusive, royalty-free licence to display it on the site in connection with that product. You keep ownership of what you wrote.
• Do not post personal data belonging to other people, and do not post anything you do not have the right to publish.

You agree not to:

• use the site for any unlawful purpose or in breach of the Information Technology Act, 2000;
• attempt to gain access to accounts, orders, invoices or administrative functions that are not yours, or to probe, scan or test the security of the site;
• scrape, copy or republish our catalogue, photographs or written content for a competing service;
• place orders you do not intend to accept, or repeatedly refuse cash-on-delivery parcels;
• introduce malware, or interfere with the working of the site for anybody else.

The name, logo, site design, photographs, product descriptions and written content belong to us or are used with permission, and are protected by the Copyright Act, 1957 and the Trade Marks Act, 1999. You may not use them without our written permission, other than for the ordinary personal use of browsing and buying.

• We are liable to you for loss that we cause and that follows naturally from a breach of these terms. Our total liability for any order is limited to the amount you paid for that order.
• We are not liable for indirect or consequential loss, or for loss of profit, business or goodwill.
• Nothing in these terms limits liability that cannot be limited by law, including liability under the Consumer Protection Act, 2019 for a defective product, or for death or personal injury caused by our negligence, or for fraud.

We are not in breach of these terms where performance is prevented or delayed by something outside our reasonable control — including natural events, epidemics, strikes, civil unrest, failure of transport or communications networks, or an act of government. Where such an event prevents delivery, we will tell you and refund you in full.

Complaints go first to our Grievance Officer, whose details are on the Privacy Policy page and on our Contact page. We acknowledge within 48 hours and resolve within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. You may also use the National Consumer Helpline (1915) or the consumer commission having jurisdiction.

These terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 to approach the consumer commission where you reside, the competent courts in India shall have jurisdiction over any dispute arising out of them.

We may revise these terms; the version in force is the one published here when you place your order, and changes do not apply retrospectively to an order already confirmed.