Questions about an order, a product, a refund or your personal data — this is where they go. We read everything and reply within 48 hours on working days.
For anything about an existing order, quote the order number — it is on your order history and on the invoice. It turns a conversation into an answer.
Complaints that customer care has not resolved go to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
If our answer does not resolve the matter you may approach the consumer commission having jurisdiction, call the National Consumer Helpline on 1915, or — where the complaint concerns your personal data — the Data Protection Board of India.
