Refund & Cancellation Policy

• You can cancel an order yourself, free of charge, at any time before it is dispatched — that is, while it shows as Pending or Processing in your order history. Open the order and use Cancel Order.
• Once an order is marked Shipped it can no longer be cancelled from your account, because it is already with the courier. Contact us and we will help where the courier still can.
• If you paid online, cancelling starts a refund of the full amount, including any delivery charge. If it was a cash-on-delivery order, there is nothing to refund.
• We may cancel an order ourselves where the item is out of stock, the address is outside our delivery area, the price was clearly wrong, or we suspect fraud. You are refunded in full and we tell you why.

Food products cannot be returned simply because you changed your mind, once the pack has been opened or the seal broken. This is for food-safety reasons and is normal practice for packaged food in India. We do take back anything that is wrong with the order:

• the item delivered is not the item you ordered;
• the pack is damaged, leaking or tampered with on arrival;
• the product is expired, or its shelf life on arrival is unreasonably short;
• an item listed on your invoice is missing from the parcel;
• the product is of unsatisfactory quality — for example visibly spoiled, infested or rancid.

Tell us within 48 hours of delivery, with your order number and photographs of the pack, the batch and expiry printing, and the problem itself. Photographs matter: they are usually the difference between a same-day resolution and a long exchange of messages. Keep the product and its packaging until the matter is settled.

• Replacement — we send the correct or undamaged item at our cost. This is normally the fastest outcome.
• Refund — where a replacement is not possible or you would rather have your money back.
• Partial refund — where only part of a multi-item order was affected.

We do not charge you return shipping when the fault is ours. Where a return is collected, we arrange it.

Online payments

Back to the original payment method — the same card, UPI ID or account

Cash on delivery

By bank transfer to an account you confirm to us in writing

Time to appear

5 to 7 working days after we approve the refund

Delivery charges

Refunded in full when the whole order is cancelled or is at fault

• A refund is always returned to the source it came from. We cannot redirect an online payment to a different card or account — that rule protects you, not us.
• The 5 to 7 working days is the bank’s clearing time. We initiate the refund as soon as it is approved and can give you the gateway’s reference if your bank asks for it.
• Your order will not be marked refunded until the money has actually been returned. A cancelled order that was paid for shows a refund as pending until it is genuinely processed, because saying otherwise would be untrue.
• Any coupon used on a cancelled order is not returned to your account unless it was a single-use code we withdrew ourselves.

If a parcel comes back to us because nobody was available after repeated attempts, because the address was incomplete, or because a cash-on-delivery parcel was refused, we refund any amount you paid less the actual cost of the failed delivery. Repeatedly refusing cash-on-delivery parcels may lead us to offer only prepaid orders on that account.

Write to our Grievance Officer — the details are on the Contact page. We acknowledge a complaint within 48 hours and resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. Your rights under the Consumer Protection Act, 2019 are not affected by anything on this page, including your right to approach the consumer commission where you live, or the National Consumer Helpline on 1915.